Customer Support Specialist

Role Overview

• Act as a key operational contact for our German customers, handling inquiries via phone, chat, and email
• Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs
• Approach complex situations with curiosity and structure, identifying root causes and escalating where needed
• Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently
• Contribute ideas to improve processes and enhance customer experience

Requirements

• Native-level German (C2) and strong English skills (minimum C1)
• Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field — or comparable practical experience
• Strong interest in FinTech, financial processes, or operational excellence
• Resilient and comfortable working in a fast-paced environment

Benefits

• 20 days “work from abroad”
• €600 / £600 Learning & Development budget
• Additional local benefits