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Customer Support Specialist at Moss | Spend smarter | JobVerse
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Customer Support Specialist
Moss | Spend smarter
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Customer Support Specialist
Germany
Full Time
2 hours ago
H1B Sponsor
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About this role
Role Overview
Act as a key operational contact for our German customers, handling inquiries via phone, chat, and email
Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs
Approach complex situations with curiosity and structure, identifying root causes and escalating where needed
Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently
Contribute ideas to improve processes and enhance customer experience
Requirements
Native-level German (C2) and strong English skills (minimum C1)
Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field — or comparable practical experience
Strong interest in FinTech, financial processes, or operational excellence
Resilient and comfortable working in a fast-paced environment
Benefits
20 days “work from abroad”
€600 / £600 Learning & Development budget
Additional local benefits
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