This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers.
Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.
This person will bring a combination of methodical problem solving and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.
In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention.

1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Clear, professional quality written and verbal communication
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
Pragmatic prioritization and time management
Composure during high-pressure escalations
Motivated, hardworking and flexible
Able to work effectively with minimal supervision in a close team environment
Quick learner who enjoys a challenge
While the following are not required, candidates should highlight any experience they have with:
Exposure to Java
Working knowledge of accounting/finance concepts
Familiarity with Crystal Reports (or similar software)
Experience supporting cloud hosted software
Experience with XML or JSON based web services
Education industry experience

Customer Support Specialist

Key skills