Support and advise customers via phone, email, and social media.
Handle enquiries related to orders, deliveries, transport issues, and the CrowdFarming philosophy.
Resolve incidents in a proactive, solution-oriented way.
Promote conscious and sustainable consumption through every interaction.
Collect and share customer insights with internal teams.
Collaborate cross-functionally to ensure a smooth customer journey.
Translate and proofread website content in your native language.

Native-level speaker of French, German, or Italian.
Good command of English (Spanish is a plus).
At least 1 year of experience in customer service.
Professional experience in sales, customer service, logistics, agriculture, and/or online retail is a plus.
Able to work independently while being a strong team player.
Flexible, proactive, and ambitious.
Calm and solution-oriented in stressful or unexpected situations.
Passionate about sustainability — your eco-heart beats green.

A permanent full-time contract.
Schedule: Early Bird ( 08:00h-17:30h ) and Night Owl ( 10:30h
20h ).
You work 1 weekend every 5 weeks and have the Friday before and the Monday after off.
Hybrid model: two days of remote work per week (25 €/month for related expenses).
An annual €250 grant to support any training you wish to undertake related to your responsibilities and tasks.
Language classes partially funded by CrowdFarming.
A flexible compensation plan and tailored benefits.
Website credits to celebrate your birthday and work anniversary.
Health insurance partially funded by CrowdFarming.
Flexible remuneration plan.
Daycare, restaurants, transportation.
Up to 3 day of telecommuting a week.
Receive up to 250 Euros per year for training related to your daily tasks.
Medical insurance: We cover 20% of the private medical insurance cost.
Birthday gift: 100 Euros for your birthday to spend on CrowdFarming's website.
Products from our farmers: Enjoy the products of our farmers in the office.
Team buildings: We organize events to get to know each other better.

Customer Service Specialist, French, German, Italian Market

Key skills