Key skills
WordPressCRM
About this role
Role Overview
- Diagnose and resolve website issues (errors, bugs, performance issues)
- Identify root causes of technical problems across WordPress sites
- Fix broken functionality such as forms, links, plugins, or scripts
- Manage plugin updates and resolve compatibility issues
- Troubleshoot conflicts between themes, plugins, or custom code
- Ensure website stability after updates or changes
- Test and repair contact forms, lead capture forms, and submission flows
- Support integrations with CRM systems, email tools, or tracking platforms
- Ensure data is correctly captured and transmitted
- Address loading speed issues and basic performance problems
- Monitor for errors or downtime indicators
- Respond to assigned technical tickets/tasks
- Investigate issues reported by internal teams or clients
- Provide clear resolution within agreed turnaround times
- Work alongside website editors, developers, and marketing teams
- Escalate complex issues when necessary
- Provide feedback on recurring technical problems
Requirements
- Strong experience troubleshooting WordPress websites
- Understanding of how plugins, themes, and CMS systems interact
- Basic knowledge of HTML, CSS, and website architecture
- Experience diagnosing and resolving technical website issues
- Familiarity with forms, APIs, and third-party integrations (advantageous)
- Strong problem-solving and analytical skills
- Ability to work independently and resolve issues with minimal guidance
- Attention to detail and methodical approach to debugging
Tech Stack
- WordPress
Benefits
- Remote working