Manage all aspects of the PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc.
Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
Act as a liaison between the customer’s IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software.
Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership.
Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products

Bachelor’s degree, or equivalent work experience
5+ years of professional work experience, client facing and/or experience in the healthcare industry a plus
2+ years of project management; preferably new customer implementations for a SaaS based software product
Experience running mid-long term projects, lasting 60
120 days
Hands on experience with project management software including JIRA, Excel, G Suite, and/or Salesforce preferred
Previous experience with SQL queries and/or running reports for EPIC, Cerner, Omnicell, Pyxis software a plus
High attention to detail and extremely organized
Excellent verbal and written communication skills and interpersonal skills
Ability to adapt to change, think critically, and work independently/remotely
A positive team-player attitude who is committed to getting things done
Must be flexible with scheduling to work with customers in different time zones
Willingness to travel up to 15%

Implementation Specialist

Key skills