Key skills
CRMLeadershipCommunication
About this role
Role Overview
- Deliver outstanding customer support via phone calls, chats and emails;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists;
Requirements
- Excellent Estonian communication skills (at least C1 level for both spoken and written) and English at B2 level
- Experience in customer support for at least 6 months
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with CRM systems
Benefits
- Fixed schedule: Mon–Fri: 09:00-17:00 (GMT +2)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements