Define and own the product vision, strategy, and roadmap for Client Support and Revenue-enablement capabilities
Treat internal tools and workflows as first-class products, with defined success metrics and continuous iteration
Partner deeply with Client Success and Client Operations leadership to understand pain points and future-state needs
Serve as subject matter expert for Salesforce, with depth in Service Cloud and strong working knowledge of Sales Cloud
Own integration strategy between Salesforce and the First Stop Health platform, ensuring data integrity and clear system-of-record governance
Define and manage integration requirements supporting client contracting, service activation, and help desk workflows
Own the Client Manager experience as a two-sided product supporting internal teams and client-facing workflows
Productize client reporting into scalable, standardized delivery models that reduce operational burden
Improve census file intake processes to reduce manual effort and error rates
Lead discovery efforts to translate operational needs into clear product requirements

7+ years of product management experience
Ownership of complex internal platforms or tooling in B2B or B2B2C environments
Deep hands-on Salesforce experience (Service Cloud required; Sales Cloud preferred)
Proven experience managing integrations, APIs, and data-heavy workflows
Experience building products for internal operational teams such as Client Success or Support
Strong track record delivering technically complex initiatives in partnership with Engineering and IT
Experience in healthcare, benefits administration, or regulated environments strongly preferred

Senior Product Manager

Key skills