About this role
Role Overview
- Communicates and interacts with users to provide resolutions for malfunctioning equipment
- Collaborates with network services, infrastructure services, security, software systems engineering and/or application development
- Maintains all troubleshooting and tracking efforts in the ticketing system
- Provides input on project tasks and effort as required
- Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment
- Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts
- Perform installations, updates, repairs, upgrades, backups, and other maintenance
- May also provide phone, email and remote desktop troubleshooting assistance
- Documents user technology and support standards and processes to improve service delivery
Requirements
- 6 or more years of related work experience
- 2+ years of experience diagnosing and resolving hardware, software, and network issues
- Experience as a Field Technician
- Experience setting up user accounts, permissions and hardware for employees
- Demonstrated ability to work in fast-paced environment dealing with competing priorities
- This position must meet export control compliance requirements.
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off