Serve as the primary Account Manager for assigned clients
Conduct regular client meetings to review performance and maintain strong relationships
Address customer questions, issues, and product requests while coordinating internally for solutions
Own the contract lifecycle including renewals, amendments, upsells and expansions
Manage renewal timelines and ensure contracts are executed on schedule
Create and manage quotes and contract documentation in Salesforce and related tools
Partner with Customer Success to support overall customer retention for assigned accounts
Achieve revenue targets through upselling and cross-selling additional products and services
Identify expansion opportunities that increase overall customer value
Develop account plans and partner with Customer Success Managers on long-term client strategy
Maintain accurate pipeline and account records in Salesforce
Daily use and management of Software ex. Salesforce and other related software
Manage invoice related items with internal teams
Manage discovery calls, new client launches, troubleshooting, discussing additional products and services
Proactive follow up with clients with data-driven summaries to ensure they feel supported every step of the way
Set tasks and reminders to follow up on previous communications to customers when trying to move certain processes along
Data input through Salesforce and pipeline management

2-3 years’ experience in one or more of the following areas: Customer Onboarding, Customer Success, Customer Support, Account Management, Revenue Retention
Expert-level knowledge of Salesforce/HubSpot (or similar), with a disciplined approach to data hygiene and revenue forecasting
Excellent communication skills and high emotional intelligence
Proven track record of identifying client "pain points" and mapping them to product solutions to drive revenue growth
Great relationship builder and ability to shape communication style depending on audience
Comfortable leading contract renewal negotiations and navigating complex procurement processes
High aptitude for organization, multitasking and wearing many hats
Ability to work independently or with a team in a fast-paced, growth-intensive environment
Aptitude for learning new products, understanding company value props, and communicating across the client-company value chain
Data-driven
Skilled in measuring and reporting performance metrics against KPIs
Knowledge of B2B SaaS is a plus
Parking or Transportation technology is a plus

Recharge your batteries

Investment in you and your wellbeing

Comprehensive medical & dental coverage through Cigna
Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
Employee Assistance program

Simplifying journeys so you can breathe easier

We look out for your family

Look after the pennies

Success is best when it's shared

Account Manager

Key skills