Lead a geographically distributed Enterprise and Strategic Account Management sales organization
Guide the team in full account ownership, driving retention, negotiating renewals, identifying expansion opportunities, and closing deals within complex enterprise accounts
Develop strategies for Account Managers to effectively demonstrate business value realization to complex enterprise customers
Recruit, hire, and develop top Enterprise Account Management sales talent
Partner closely with Sales Operations, Product, Customer Support, and Implementation teams to improve the overall customer lifecycle and support expansion efforts
Track and analyze key sales metrics, pipeline generation, and renewal forecasting to identify opportunities to strengthen net revenue retention
Serve as a senior escalation point and executive sponsor for strategic accounts
Develop and refine scalable sales processes, account planning models, and operational playbooks that enable the Account Management organization to consistently hit revenue targets as the business grows.

10+ years of experience in SaaS Account Management sales, enterprise sales leadership, or revenue-focused account leadership
4+ years as a second-line leader managing multiple teams of enterprise-focused sellers or account managers
Demonstrated success owning, retaining, and expanding revenue within complex Enterprise and Strategic customer segments
Strong operational acumen and experience working with tools such as Salesforce, sales analytics dashboards, and revenue forecasting metrics
Experience building scalable account management programs that drive retention, renewal, and significant account expansion
Excellent communicator with the ability to influence stakeholders across multiple functions
Proven ability to build and scale quota-carrying teams in fast-growing SaaS environments.

Director, Enterprise Account Management

Key skills