Monitoring and further development of services within our Private Cloud
Handling and coordination of incidents in an ITIL-based ITSM
Planning, implementing and documenting changes
Responsibility for support and service matters
Preparation and execution of customer satisfaction surveys
Administration and support of customer applications
Regular application of Windows updates (servers and clients)
Management of Microsoft 365 environments (Entra ID, Intune, Defender, user and device management, Exchange, Teams)
Active involvement in data center tasks (e.g., server installation, reconfigurations, inspections)
On-site work in the data center and occasional customer visits
Installation and setup of PC workstations
Creation and maintenance of user objects and NTFS permissions
Administration of Active Directory and Entra ID objects
Administration of backups, file servers and print services
Reviewing service delivery for quality and contractual compliance
Initiating corrective actions and escalations as required
Initiating, supporting and implementing projects
Ensuring compliance with regulatory and ISO requirements
Assisting with customer audits in the area of IT service management
Participation in IT emergency drills
Close collaboration within the team and with external partners

Completed IT-related vocational training, degree or equivalent practical experience (e.g., IT specialist, system administration, IT service)
Experience in IT service and/or infrastructure environments
Understanding of ITIL-based service processes
Strong technical knowledge of Windows Server & clients and Microsoft 365
Basic knowledge of virtualization (VMware and/or Proxmox) is a plus
Experience working with ITSM systems and documented operational processes
Structured, responsible approach to work
Ability to prioritize tasks and work independently
Willingness to take responsibility and proactively drive initiatives
Experience in regulated environments (e.g., GxP, ISO) is an advantage — key qualities are diligence, reliability and quality awareness
Very good German language skills, spoken and written, and basic English skills (for documentation, support communication and technical materials)

A trusting working environment where colleagues can rely on each other
High degree of autonomy and scope to shape your role, with support when needed
Short decision-making paths and open, direct communication
An appreciative culture where performance is recognized and mistakes are seen as part of development
Flexible working hours without rigid core times
Part-time or full-time — tailored to your life situation
Result-oriented work instead of presenteeism
Remote work is standard
Family-friendly conditions and understanding for personal matters
13th month salary and holiday pay
Bonuses for exceptional commitment
Support for training and personal development

IT Service & Infrastructure Manager

Key skills