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Technical Support Assistant at L’OCCITANE Group | JobVerse
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Technical Support Assistant
L’OCCITANE Group
Website
LinkedIn
Technical Support Assistant
Brazil
Full Time
2 hours ago
No H1B
Apply Now
Key skills
Active Directory
Communication
About this role
Role Overview
Register, monitor and close support tickets in the ticketing system, providing updates to users and evidence of resolution.
Perform basic Active Directory tasks upon approved request: password resets, account unlocks and adding users to predefined groups.
Support users with common connectivity issues (internet, Wi‑Fi, VPN), identify the problem and engage the responsible team when necessary.
Install, configure and perform basic maintenance on laptops, desktops, printers and peripherals following company standards and checklists.
Advise users on information security best practices (passwords, system access, device usage).
Assist with equipment inventory and keep records updated when requested.
Escalate any incident that exceeds the level's scope to the N2/N3 team, with proper logging and documentation.
Requirements
Technical education in IT, Networking or related fields (in progress or completed).
Basic knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
Familiarity with Active Directory (password resets, account unlocks).
Good communication, organizational skills and a strong user-focused service mindset.
Benefits
Profit-sharing based on achieving targets (starting from 1 month's salary per year).
Flexible Meal/Food Allowance (Meal Voucher/Food Voucher).
Commuting allowance (transportation voucher) for hybrid work.
Private health insurance (SulAmérica) and dental insurance (Odontoprev).
Sou'L Program (psychological health and well-being program) offering legal, financial and psychological guidance for you and your dependents.
Access to TotalPass for physical activity and wellness.
Life insurance.
Birthday day off and a gift voucher (for store items or a spa visit).
Discounts of up to 40% in our stores and up to 50% in our SPAs.
Annual volunteer activities in partnership with various NGOs to promote goodwill and sustainability.
Company events such as "Viva Loja," where corporate teams spend a day with our retail teams.
Short Friday: leave early once a month.
"Borderless": choose a few weeks each year to work remotely from wherever you prefer.
Apply Now
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