Technical Support Assistant

Role Overview

• Register, monitor and close support tickets in the ticketing system, providing updates to users and evidence of resolution.
• Perform basic Active Directory tasks upon approved request: password resets, account unlocks and adding users to predefined groups.
• Support users with common connectivity issues (internet, Wi‑Fi, VPN), identify the problem and engage the responsible team when necessary.
• Install, configure and perform basic maintenance on laptops, desktops, printers and peripherals following company standards and checklists.
• Advise users on information security best practices (passwords, system access, device usage).
• Assist with equipment inventory and keep records updated when requested.
• Escalate any incident that exceeds the level's scope to the N2/N3 team, with proper logging and documentation.

Requirements

• Technical education in IT, Networking or related fields (in progress or completed).
• Basic knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
• Familiarity with Active Directory (password resets, account unlocks).
• Good communication, organizational skills and a strong user-focused service mindset.

Benefits

• Profit-sharing based on achieving targets (starting from 1 month's salary per year).
• Flexible Meal/Food Allowance (Meal Voucher/Food Voucher).
• Commuting allowance (transportation voucher) for hybrid work.
• Private health insurance (SulAmérica) and dental insurance (Odontoprev).
• Sou'L Program (psychological health and well-being program) offering legal, financial and psychological guidance for you and your dependents.
• Access to TotalPass for physical activity and wellness.
• Life insurance.
• Birthday day off and a gift voucher (for store items or a spa visit).
• Discounts of up to 40% in our stores and up to 50% in our SPAs.
• Annual volunteer activities in partnership with various NGOs to promote goodwill and sustainability.
• Company events such as "Viva Loja," where corporate teams spend a day with our retail teams.
• Short Friday: leave early once a month.
• "Borderless": choose a few weeks each year to work remotely from wherever you prefer.