Provide customer service and technical support of all Itamar Medical products and services.
Receive incoming phone calls and emails
troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies.
Inform Customer Service Manager of all unresolved issues.
Keep accurate records and document actions and discussions.
Understand and educate customers about all Itamar Medical products and services.
Retain customers through superior customer service and technical support.

Bachelor's Degree preferred
Two + years working as a customer support representative/technical support representative
Experience working remotely with space for an 'at-home workstation'
Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
Excellent verbal and written skills
Strong analytical and reasoning skills to effectively troubleshoot issues over the phone
Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
Patience
Salesforce experience
Ability to communicate technical issues in a way that is understandable to non-technical customers
Ability to work between the hours of 7:00am and 8:00pm

Customer Service Representative

Key skills