Work with clients to develop proposals for ServiceNow services provided by Long View
Develop work breakdown structure (“WBS”) artifacts to support proposals to estimate cost and delivery
Gather client ServiceNow requirements to develop proposals and solutions
Lead activities surrounding the ServiceNow Partner portal for programs Long View is enrolled in
Work with the Long View branch Architects and Account Managers to engage with clients to support their ServiceNow needs
Attend weekly practice alignment sessions with practice leadership team members
Act as an escalation point for in-flight projects to address any scope, budget, schedule, and other general project related estimates provided during presales
Act as an escalation point for in-flight projects to assist with the creation of new Project Change Requests (“PCRs”)
Maintain ServiceNow sales and pre-sales certifications in alignment with ServiceNow partner program requirements
Work with Long View Partner Services to monitor, manage, and respond to ServiceNow partner requirements
Provide guidance to the Long View consulting community on ServiceNow best practices and news
Act as the go-to resource for any client Request for Proposal (“RFP”) or Request for Information (“RFI”) request where ServiceNow expertise is required
Create presentation materials and marketing artifacts on Long View’s ServiceNow offerings and solutions

8+ experience in a technical presales or a client-facing role
8+ years' experience working with ServiceNow design and architecture in a consulting or client-facing role
Active and current ServiceNow sales and presales certifications
2+ ServiceNow technical certifications
Experience working in a managed services provider environment – multi-tenancy and/or shared services model
Proven experience of successfully selling ServiceNow solutions to small, mid, corporate, and enterprise market
Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral, with technical and non-technical staff, all levels of management
Self-motivated, decisive, with the ability to adapt to change and competing demands
Excellent communication (written, verbal, and presentation), and interpersonal skills
Strong analytical, mediation, and problem resolution skills

ServiceNow Solution Architect

Key skills