Senior Customer Service Representative, Patient Scheduling

Role Overview

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion.
• Complete all nurse assignments for patients and reschedule visits based on patient availability.
• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals.
• Respond timely to inquiries from patients and field staff for information and assistance.
• Investigate/research issues and provide resolution.

Requirements

• High School education or GED required.
• 5+ years of relevant Customer Service experience.
• High proficiency and regular use of Excel and Outlook required.
• Detail orientation.
• Excellent written and oral professional communication skills.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options