About this role

Aid product support team on moderately complex technical support via phone and e-mail
Develop and communicate solutions for unique applications including design and special pricing
Gather information and provide resolution to complex field problems
Maintain working knowledge of industry codes and standards to determine product needs and requirements
Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers
Identify opportunities for process improvement and work to implement where applicable
Maintain familiarity with competitor’s products and identify opportunities
Develop, organize and present trainings to internal and external customers both onsite and offsite
Participate in offsite events including planning, set-up, and customer interactions
May provide mentoring, training, indirect supervision of other team members, or may have direct reports

0-2 years of relevant work experience in engineering required for I level
3-5 years of relevant work experience in engineering required for II level
2 Year / Associate Degree in engineering or equivalent years of job experience required
4 Year / Bachelor Degree preferred.

Application Engineer I/II

Key skills