Senior Manager, Professional Education Operations

Role Overview

• Develop and implement policies, procedures, and systems that drive operational excellence and best practices
• Lead and mentor direct report fostering a high-performing, accountable, and collaborative work culture
• Ensure compliance with internal policies and proactively manage operational risks
• Oversight of COE initiatives ensuring all internal and external stakeholders are aligned and meeting established goals
• Support use of data and analytics to identify trends, optimize team operations, and drive evidence-based decision making
• Manage team budgets and lead financial planning for Professional Education & Relations initiatives
• Identify and implement process improvements and strategic initiatives across the team
• Oversee content management and communications for team ensuring all deadlines and deliverables are met
• Drive execution of cross-functional projects, ensuring timely delivery of resources and outcomes
• Monitor industry trends to inform strategic planning and operational innovation
• Build scalable playbooks, workflows, and training programs to support team effectiveness
• Facilitate sharing of new processes across teams to ensure alignment and consistency across regions
• Integrate BDX operational shifts into team operations
• Evaluate and deploy technology solutions to enhance data-driven decision-making and efficiency
• Track and manage internal projects and KPIs on a quarterly basis
• Manage bi-annual sub-certification process for transparency/Sunshine reporting; attend quarterly Sunshine Core Team meetings; internal audit support
• Serve as a strategic problem-solver in a dynamic, fast-paced environment
• Coordinate and execute strategic initiatives across functions with precision and alignment
• Drive continuous improvement through people, process, and technology innovations
• Embed company values and cultural initiatives into daily operations and team engagement
• Special projects, as assigned.

Requirements

• 5+ years’ experience of Operations, preferably in Medical Affairs in a medical device; healthcare, or medical communications agency; people management experience preferred
• Expert understanding of and commitment to Health Care Compliance related to HCP interactions.
• Strong project management skills with the ability to prioritize and execute multiple initiatives.
• College/University Graduate, advanced degree preferred
• Project Management Certification preferred
• Experience leading workstreams within team or as a key contributor to workstreams across functions or geographies
• Must be able to speak and write English fluently.

Benefits

• Health insurance
• Professional development opportunities
• Paid time off
• Flexible work arrangements
• 401(k) matching