Senior Manager, Executive Office

Role Overview

• Overseeing executive and national office administration
• Key partner relationship management
• Travel for the CEO, and additional tasks that support efficiency and ease in the CEO’s leadership of national priorities
• Design and implement a Salesforce-based CRM strategy to support the CEO's proactive relationship management with donors, board members, partners, and key stakeholders
• Partner with the Chief of Staff and executive team to translate relationship priorities into CRM workflows, contact lists, and outreach cadences
• Create and manage a moves management pipeline to track the status and next steps for high-priority relationships across fundraising, advocacy, and partnership goals
• Train and support staff who contribute to CRM data, establishing data hygiene standards and input protocols
• Collaborate effectively across the organization to project manage CEO engagements including BBBS agencies and CEO-led thought leadership convenings
• Lead integration and planning for cross-functional CEO engagements with internal and external stakeholders to deliver maximum impact
• Work in close partnership with the Chief of Staff to provide collaborative oversight and seamless coordination of executive office activities
• Oversee and provide support as needed in Executive Office Project management
• Work in collaboration with the Chief of Staff to align, manage and maximize the CEO’s travel schedule, meetings, deliverables, and engagements
• Work in close partnership with the CEO on deliverables related to stewardship and alignment for BBBSA Board members and meetings
• Work in close coordination with the executive office team on briefing and preparation regarding CEO executive visibility engagements
• Support the CEO in executing priorities, working on and at times leading strategic and priority projects
• Represent the executive office to ensure staff, partners and visitors are received warmly on behalf of the CEO, virtually and in person, and that all requests/messages to or from the CEO are rapidly addressed

Requirements

• Bachelor’s degree or equivalent, relevant business experience
• A minimum of 8-10 years senior level executive assistance, operations management, administrative and project for a national company; nonprofit and board experience preferred but not required
• Extremely proficient in knowledge and application of Microsoft Office Suite with advanced expertise in Office, Outlook, Word, PowerPoint, and Excel
• Advanced practical knowledge in organization, project management, travel and relationship management platforms including, but not limited, to Microsoft Asana, OneNote, SharePoint, NEO1 or Concur; Travel, Salesforce CRM, virtual meeting platforms (e.g., zoom, Microsoft Teams, etc.) or similar software with the ability to learn new or updated technology
• Excellent time management skills with a proven ability to meet deadlines
• Expert level verbal and written communication skills and attention to detail; Excellent interpersonal skills with proven ability to build rapport and maintain relationships across a variety of internal and external stakeholders
• Extensive knowledge of office administration, clerical systems and procedures, and recordkeeping systems
• Ability to identify and solve problems and appropriately facilitate conflict resolution
• Highly organized approach with demonstrated ability to handle multiple projects, set and manage priorities, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work
• Leadership and cross functional project management skills with the ability to motivate and galvanize others toward a common goal
• Proven adaptability, ability to handle multiple projects and timelines and within a fast-paced environment while maintaining a commitment to discretion, timeliness and high quality, detail-oriented work
• Exceptional attention to detail and organization
• Sound judgment, discretion, and ability to handle sensitive information.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
• Professional development opportunities