Senior Systems Engineer, ProAV

Role Overview

• Serve as a technical expert supporting NETGEAR’s ProAV solutions across the Northeast U.S.
• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
• Collaboration with the Northeast Sales Territory Manager to ensure successful deployments
• Deliver remote and on-site training covering:
• AV-over-IP network design
• Switch profile selection
• PTP configuration
• Dante, AVB, Milan configuration
• API integration and video configuration
• Develop customized training materials, system designs, and internal/external knowledge base documentation
• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
• Support commissioning of AV-over-IP systems to ensure stable production performance
• Resolve escalated issues involving AVB, Dante / AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
• Support Sales, Business Development, and Channel teams with technical scoping and solution design
• Conduct on-site and virtual product demonstrations
• Assist in Bill of Materials (BOM) creation and system architecture design
• Provide competitive analysis and technical positioning
• Develop and maintain internal scripts, configuration tools, and deployment utilities
• Create automation tools to reduce troubleshooting time
• Represent NETGEAR at U.S. industry conferences and partner events

Requirements

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of:
• ProAV networking products
• AV-over-IP technologies
• Multicast networking and IGMP
• Switch profile development
• NETGEAR API and configuration processes
• Strong understanding of routing and switching fundamentals
• Hands-on deployment of AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Independent lab development and advanced technical self-study
• Bachelor’s degree preferred but not required
• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required.
• Experience working in a Solutions Architect or Systems Engineering capacity preferred
• Must be willing to travel up to 60% within the Northeast US region.

Tech Stack

• Switching

Benefits

• Offers Equity
• Offers Commission