Key skills
RPARCommunication
About this role
Role Overview
- Act as the first level of support (L1), performing triage, logging, and follow-up of tickets
- Manage and organize support queues (2 queues / average ~100 tickets per month)
- Contact users to gather information, route requests, and provide status updates
- Record and maintain evidence and documentation of support activities
- Assist with product and automation (RPA) support, using tools such as Automation Anywhere
- Perform access provisioning and basic operational procedures
- Ensure proper escalation to higher support levels when necessary
- Follow processes and best practices based on ITIL
Requirements
- Previous experience in Technical Support / Service Desk / Help Desk (L1)
- Basic knowledge of ITIL (incidents and requests)
- Experience with ticketing/tracking systems
- Strong communication skills and ease interacting with end users
- Organized and detail-oriented
- Proactive and collaborative mindset
Tech Stack
- RPA
Benefits
- Meal Allowance (Flash
- R$ 900.00 per month)
- Transportation Allowance (as needed)
- Bradesco Health and Dental Plan
- Specialization program (up to 30% of your postgraduate tuition for the first 12 installments — after 12 months of employment)
- Language assistance
- Clude Saúde (medical consultation platform)
- Day off on your birthday + gift
- TotalPass
- Udemy platform
- Paid referral bonus (for each hired referral, the employee receives R$1,000.00)
- Merit platform (Domvs exclusive platform to give and receive merits; accumulated merits can be exchanged for vouchers such as iFood, Outback, etc.)