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Junior Level 1 Support Analyst at DOMVS iT | JobVerse
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Junior Level 1 Support Analyst
DOMVS iT
Remote
Website
LinkedIn
Junior Level 1 Support Analyst
Brazil
Full Time
2 hours ago
Apply Now
Key skills
RPA
R
Communication
About this role
Role Overview
Act as the first level of support (L1), performing triage, logging, and follow-up of tickets
Manage and organize support queues (2 queues / average ~100 tickets per month)
Contact users to gather information, route requests, and provide status updates
Record and maintain evidence and documentation of support activities
Assist with product and automation (RPA) support, using tools such as Automation Anywhere
Perform access provisioning and basic operational procedures
Ensure proper escalation to higher support levels when necessary
Follow processes and best practices based on ITIL
Requirements
Previous experience in Technical Support / Service Desk / Help Desk (L1)
Basic knowledge of ITIL (incidents and requests)
Experience with ticketing/tracking systems
Strong communication skills and ease interacting with end users
Organized and detail-oriented
Proactive and collaborative mindset
Tech Stack
RPA
Benefits
Meal Allowance (Flash
R$ 900.00 per month)
Transportation Allowance (as needed)
Bradesco Health and Dental Plan
Specialization program (up to 30% of your postgraduate tuition for the first 12 installments — after 12 months of employment)
Language assistance
Clude Saúde (medical consultation platform)
Day off on your birthday + gift
TotalPass
Udemy platform
Paid referral bonus (for each hired referral, the employee receives R$1,000.00)
Merit platform (Domvs exclusive platform to give and receive merits; accumulated merits can be exchanged for vouchers such as iFood, Outback, etc.)
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