Team Lead, Event Producer

Role Overview

• Provides daily direction to team members including training, work assignments, and problem solving.
• Ensures appropriate communication occurs.
• Responsible for developing and mentoring staff.
• Provide guidance on how to perform various tasks and navigate the organization.
• Provides regular performance feedback.
• Facilitates regular check-ins with team members to offer support and ensure a high level of performance.
• Ensures their team members are knowledgeable of CCL’s processes, procedures, and systems.
• Works with subject matter experts across CCL to ensure Event Producers have the most up to date information.
• Responsible for onboarding new Event Producers through mentoring and feedback.
• Assists Event Production leadership and scheduling in determining when new hires’ on-boarding is complete.
• Coordinates event logistics including room setup and breakdown, experientials, AV equipment and other technology used in program.
• Serves as the logistical liaison for participants and the delivery team.
• Communicates regularly with delivery team to provide status updates and to highlight potential issues.
• Analyzes participant data for peer and staff feedback assignments and/or participant groupings based on program criteria.
• Serves as principal day-to-day contact for the delivery team during delivery.
• Responsible for in depth knowledge of operating procedures for tablets, PC equipment, multiple databases, and proprietary systems.
• Responsible for event closure, participating in debriefs, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and close out any open participant issues.

Requirements

• Bachelor’s degree preferred or operations support, or other relevant experience.
• Minimum of one year in CCL’s Event Producer role.
• Strong knowledgeable of CCL’s Processes, procedures, and systems.
• Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams, OneDrive) required.
• Acute attention to accuracy, detailed and analytical in all aspects of responsibilities.
• Some Travel Required.
• Depending on the region of support, the ability to speak and write in Spanish may be preferred/required.

Benefits

• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels