Provide highly visible customer support through the performance of on-site installation
Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Instruct customers in the operation and maintenance of the system
Engage with customers to understand their analytical workflows and tailor service offerings
Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory
Enhance account profitability through efficient service execution and by identifying revenue opportunities
Complete all administrative tasks, including time reporting and assigned training

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires.

Field Service Engineer – Dallas, TX

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