Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts
Develop, coach, and elevate the team’s seniority, as well as hire high-performance talent with a strong focus on efficiency and results
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, critical risks, expansion opportunities, or solution redesigns)
Act as a structured bridge between clients and the Product team, contributing insights to drive solution evolution and roadmap prioritization
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey
Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent target achievement
Ensure product adoption through data-driven and personalized customer journeys
Identify and structure expansion opportunities within the active customer base
Reduce churn through structured action plans, combining data analysis and active customer listening.

Previous experience leading Customer Success teams or related areas, preferably in SaaS companies
Experience managing Enterprise clients
Advanced/Fluent English (interviews conducted in English and daily interaction with stakeholders)
Strategic mindset with strong analytical capabilities
Excellent communication and stakeholder management skills, both internally and externally, including large enterprise clients
Strong analytical skills with a data-driven decision-making approach
Direct accountability for results (NRR, retention, and expansion), not just processes
Proficiency in Excel and/or Google Sheets for analysis and reporting.

Compensatory time off (Banco de Horas)
Meal/Grocery voucher
Medical, Dental, and Group Life Insurance
Pet plan
iFeel app for emotional well-being
Gympass for you and up to 3 people
Payroll loan services (available after 6 months of employment)
Stock options (4-year vesting period)
Paid day off for your birthday
Childcare assistance
Partnership club with discounts at educational institutions
Employee referral program: up to R$600 per referred person after 6 months of employment
Leave of absence/time-off: 10 days for the death of a loved one, 2 days for the death of a pet, 7 days for marriage, 30 days paternity leave, and 6 months maternity leave after the arrival of a child.

Customer Success Team Manager – Enterprise

Key skills