Make outbound calls to an existing customer base
Work closely with decision-makers to increase business volume
Identify sales, quote, and conversion opportunities
Coordinate with customer service representatives for order entry, follow-up, and other technical needs
Diligently update the CRM
Present e-commerce capabilities to all assigned accounts
Train customers on how to use these tools

High school diploma or General Educational Development (GED) certificate
Two (2) years or more of sales experience, or an equivalent combination of education and experience
Strong background in proactive outbound sales calling
Ability to understand customers’ challenges
Knowledge of product requirements
Ability to identify upsell opportunities
Reliability, strong organizational skills, and attention to detail
Proven ability to collaborate effectively with field sales teams
Strong communication skills — verbal, written, and presentation
Proven success in business development through effective use of core sales tools such as CRM, LinkedIn, and Microsoft Office
Ability to multitask
Ability to manage time effectively while achieving sales growth targets
Drive and eagerness to meet sales targets
Boldness, team spirit, and a "play to win" attitude
Positive attitude and demonstrated ability to accept rejection
Ability to prepare reports, influence others, and maintain strong working relationships

Sales Development Representative

Key skills