Demonstrate outstanding customer service to ensure an “easy to do business with” customer experience
Provide general account, clerical, and sales support functions including order processing, return authorizations, client configurations, customer service, and reporting
Produce accurate, high-quality work while making efficient use of time and resources
Anticipate potential issues and recommend solutions
Respond to or redirect inquiries from distributors, end-users, and manufacturers’ representatives
Work with manufacturers’ representatives to promote new and innovative products
Accurately answer questions regarding products and their applications
Identify “Good, Better, Best” product alternatives across product categories
Work independently or collaboratively with other departments to ensure goals and objectives are met
Maintain strong working relationships with team members through regular communication and feedback
Apply and support new work processes that improve team efficiency
Serve as an on-site E-Commerce and Intranet resource
Perform other duties as assigned

High school diploma or GED equivalent required
Bachelor’s degree preferred
Previous client interaction and distribution experience is a plus
Ability to provide superior customer service to both internal and external clients
Strong problem-solving and analytical skills with the ability to recommend solutions and resolve issues
Ability to work effectively both independently and within a team environment
Strong organizational and time-management skills with attention to detail
Sales and goal-oriented mindset
Proficiency in Microsoft Office and the ability to learn new software and technologies
Ability to follow established procedures while also identifying creative alternatives when appropriate
Excellent verbal and written communication skills
Ability to analyze information and determine appropriate actions based on prior experience.

Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
Paid Time Off
Vacation, Sick, Holidays and Personal Time
401K with generous company match

Sales Support Specialist

Key skills