Engage with a team of risk managers, product owners and business leads in delivering event and issue management
Collaborate with leaders to improve Capital One’s risk profile while putting the customer first
Educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card
Guides business customer through Risk Event and/or Issue containment and remediation
Work with internal process owners, analysts, tech, and third parties
Analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
Make recommendations and provide guidance to the business
Relationship management
coordinates, influences and negotiates
ensures timelines are met and remediation projects move forward
Help drive investigation of root cause and/or problem solving for remediation projects
Coordinate with various teams to ensure timelines are met and remediation projects move forward
Maintain all artifacts, evidence and entries into the system of record
Drive process improvements aligned with desired customer outcomes
Provide subject matter expertise on the Issue & Event processes when representing the department in projects

High School Diploma, GED, or equivalent certification
At least 2 years of Project Management or Process Management experience
At least 1 year of Operations, Financial Services Compliance or Risk Management experience
At least 1 year of experience supporting, partnering and interacting with internal business clients
Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
Strong problem identification, resolution and analytical abilities
Experience in management of multiple projects concurrently in an autonomous environment
Subject matter expertise in designed Risk Methodologies and corporate risk practices

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Senior Associate, Risk Management – Issues & Events Management

Key skills