Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
Guide resolution of complex client issues, escalations, and ambiguous problems.
Own delivery governance, onboarding strategy, and escalation management.
Define and improve onboarding and delivery standards, playbooks, and ways of working.
Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption.

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor’s degree or equivalent experience.
8+ years’ experience leading complex delivery, onboarding, or implementation engagements.
Proven ability to influence senior stakeholders and lead through ambiguity.
Deep experience with API-driven or platform-based solutions.
Domain experience in either core banking or cards/payments.

Implementation Consultant

Key skills