Own ARR growth and retention targets for Portfolio of Customers
Own the Business Development and Financial Performance of client
Proactively generate opportunities within Accounts through targeted Lead Generation
Set and Agree Strategic Priorities and Account Goals for clients
Act as a Trusted Advisor and understand the strategy and priorities of clients
Personally own and be accountable for a Portfolio of clients in the US
Lead Sales Pursuits with Customers, including internal co-ordination and RFP responses
Own the Business Development and Financial Performance of these clients
Own the Contract Renewal process for these Customers including negotiating contracts
Drive new business growth through greater Customer Advocacy and reference-ability
Ensure effective monitoring of risk of Client Revenue (ARR) and Customer Satisfaction
Relationship Mapping: Maintain senior level relationships across all functions of clients
Internal stakeholder management within C365 teams to achieve customer goals
Domestic and some International Travel to maintain customer and internal relationships
Work closely with operational and product teams to help co-ordinate solutions
Capture, Review and improve on client interaction through setting KPI’s and account reviews
Act as a point of escalation for the Customer for issues or feedback

5 years’ experience in Complex, B2B SaaS Account Management
Previous experience working in the Aviation industry is preferred
Experience with Account Mgt Principles: Key Acct Mgt, Acct Planning, Relationship Mapping
Experience of leading Sales Processes including a grasp of Sales Methodologiesg. MEDDIC
Commercially minded with strong business acumen, supported by analytical skills
Detail oriented, driven, able to prioritise efficiently and take initiative
Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams
At ease working in a fast-paced international environment with different cultures
Willingness to travel and work extended hours to meet deadlines (when applicable)
Strong empathy for customer challenges and a passion for travel and technology
Proven ability to work in a fast-paced global environment
Excellent verbal and written communication
Strong presentation skills and ability to effectively communicate technological solutions
Educated to a diploma/degree level
Preferable to speak Spanish confidently in a professional work setting (e.g. calls, emails, or meetings).

Flexible work environment
Unlimited PTO
Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
401(k) plan with company match
Ample learning and development opportunities
Employee referral bonus

Commercial Director

Key skills