RF Hardware Support Specialist

Role Overview

• Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents.
• Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring.
• Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers.
• Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment.
• Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager.
• Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management.
• Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems.
• Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams.
• Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption.
• Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes.
• Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration.
• Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies.
• Perform other related duties as assigned by management.

Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field preferred; equivalent experience may be substituted (one year of professional experience per year of degree).
• 3 years of experience supporting RF hardware, rugged mobility devices, barcode scanners, and/or barcode printers in an enterprise or warehouse environment.
• Must be able to work occasionally outside of normal business hours (nights and weekends) for emergency support and key projects.
• Hands-on experience administering SOTI Mobile Device Management (MDM) or similar mobility management platforms.
• Experience supporting Zebra, Honeywell, or similar RF hardware and industrial barcode printing technologies preferred.
• Experience working with IT Service Management (ITSM) systems for incident, problem, and asset tracking.
• Familiarity with warehouse management systems (WMS) and operational technology environments.
• Experience coordinating with hardware vendors, support providers, and third-party service partners.
• Strong documentation and process discipline.

Tech Stack

• ITSM

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays
• 10 days