Utilize a variety of tools to detect, review, respond and resolve instances of fraud and abuse of the Twilio products
Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on Twilio’s policies
Effectively communicate investigation outcomes to customers, stakeholders and external partners
Identify trends and patterns of potential malicious behavior and work with peers and partners to document and report your findings
Demonstrate subject-matter expertise utilizing existing resources and documentation as well as creating new relevant resources and documentation related to fraud prevention processes
Contribute to cross-functional projects and initiatives with product, engineering, and legal teams focused on risk mitigation and fraud prevention
Make decisions in ambiguous scenarios, potentially with limited guidance, while accounting for the risks and outcomes of such decisions
Commit to protect Twilio customers and a global community of users through ongoing efforts to better identify potential fraudulent activity

2-3 years of experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
skillful in handling escalations from different partners and stakeholders.
effective and empathetic communicator via written or verbal channels
experience working in a fast paced, ambiguous environment, with a strong bias for action
willingness to work a non-traditional schedule; weekends, holidays and evenings may be required

Fraud Operations Specialist

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