You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Act as a trusted and friendly first point of contact for employees needing IT support.
Deliver excellent customer service shaped by empathy, respect, and clear communication.
Support employees with their hardware, software, and peripherals.
Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes.
Participate in cyber incident response, analysis, and remediation—helping protect our organisation and its people.
Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
Collaborate with development teams to help roll out software upgrades—learning and contributing along the way.

To join us for an apprenticeship you must meet the eligibility requirements of the relevant training provider, we expect the successful candidate to have achieved GCSEs in Maths and English in grade 4 or above (or equivalent).
Enthusiastic about sustainability, social impact, and responsible business.
A strong communicator with good interpersonal skills.
Organised, proactive, and able to manage multiple tasks.
Comfortable working both independently and as part of a team.
Willing to learn and develop professionally through the apprenticeship programme.

Biannual salary reviews: we believe that hard work should be rewarded and recognised. Therefore, for the first three years of your career with us, you’ll have biannual salary reviews.
A competitive salary: in addition to biannual reviews, we will ensure that you’re given a salary that matches the current industry standard.
Contributory pension up to 7% of your salary: we have the best people on our team, and we like to look out for them. With our support, you’ll have all the advice and options you need to be able to invest in your future.
A flexible benefits scheme: our company is made up of a range of different people and we understand that different people want different things. That’s why with our flexible plan, you’ll have the ability to manage the range of benefits we have on offer, to suit your specific needs.

IT Analyst

Key skills