Embrace a fulfilling journey of professional development as a Customer Care Associate
Serve as a vital link between our clients and their valued customers
Deliver service excellence and overcome challenges that tap into your attention to detail
Exhibit professionalism in every customer interaction
Capture the intricacies of issues and provide innovative solutions
Use a range of communication platforms to connect with customers
Maintain a positive attitude and adept communication skills

High school diploma, GED or equivalent required; college degree preferred
1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
Tax/banking/mortgage/real estate Industry experience preferred
Contact Center experience is a plus
Has a passion for service excellence
Strong written and verbal communication skills along with excellent customer service and active listening skills
Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
Organization and time management skills to operate effectively in a fast pace, high volume environment
Typing ability of 35wpm+
Demonstrated knowledge of and experience with Microsoft suite/products preferred
Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
Ability to identify customer issues and identify appropriate tasks
Must successfully adhere to schedule, attendance and required deliverables/deadlines
Demonstrates patience and empathy and has the ability to work collaboratively with others.

Customer Care Associate

Key skills