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Customer Care Associate at NULL NULL NULL NULL NULL NULL NULL NULL | JobVerse
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Customer Care Associate
NULL NULL NULL NULL NULL NULL NULL NULL
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Customer Care Associate
Oxford, Mississippi, United States of America
Full Time
6 hours ago
$30,100 - $41,080 USD
Apply Now
Key skills
Communication
Critical Thinking
Time Management
About this role
Role Overview
Embrace a fulfilling journey of professional development as a Customer Care Associate
Serve as a vital link between our clients and their valued customers
Deliver service excellence and overcome challenges that tap into your attention to detail
Exhibit professionalism in every customer interaction
Capture the intricacies of issues and provide innovative solutions
Use a range of communication platforms to connect with customers
Maintain a positive attitude and adept communication skills
Requirements
High school diploma, GED or equivalent required; college degree preferred
1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
Tax/banking/mortgage/real estate Industry experience preferred
Contact Center experience is a plus
Has a passion for service excellence
Strong written and verbal communication skills along with excellent customer service and active listening skills
Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
Organization and time management skills to operate effectively in a fast pace, high volume environment
Typing ability of 35wpm+
Demonstrated knowledge of and experience with Microsoft suite/products preferred
Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
Ability to identify customer issues and identify appropriate tasks
Must successfully adhere to schedule, attendance and required deliverables/deadlines
Demonstrates patience and empathy and has the ability to work collaboratively with others.
Benefits
Generous PTO and 11 paid holidays
Well-being and volunteer time off
Up to 16 weeks of fully paid parental leave and a baby stipend
Multiple medical plan options with mental health and wellness support offerings
401(k) with company match and vesting after one year
$400 annual well-being stipend and tuition assistance up to $5,250
Recognition Rewards, Referral bonuses, exclusive discounts and more!
Apply Now
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