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Help Desk Support 3
VSolvit
Remote
Website
LinkedIn
Help Desk Support 3
California, United States of America
Full Time
22 hours ago
$65,000 - $80,000 USD
H1B Sponsor
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Key skills
Azure
Cloud
ServiceNow
CI/CD
About this role
Role Overview
Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues
Manage support interactions across multiple channels, including phone, email, and various service ticketing systems
Create and track support tickets using approved management solutions
Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3)
Directly assist Cloud users experiencing access issues
Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues
Track and report on key performance metrics to ensure service quality
Requirements
Bachelor’s degree in Computer Science or a related technical field
2–4 years of cloud engineering experience
Proven experience responding to end-user requests via phone, email, or ticketing systems
Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM
Strong understanding of Azure administration and cloud architecture
Familiarity with CI/CD and DevSecOps toolchains
Security+ certification
U.S. Citizenship and the ability to obtain a DoD Top Secret clearance
Tech Stack
Azure
Cloud
ServiceNow
Benefits
medical, dental, and vision insurance
life insurance
long and short-term disability and other insurance products
Health Savings Account
Flexible Spending Account
401K Retirement Plan options
Tuition Reimbursement
assorted voluntary benefits
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Help Desk Support 3 at VSolvit | JobVerse