Provide on-site IT support across retail/branch locations throughout the UK, including hardware installation, troubleshooting, and maintenance
Travel regularly to stores and offices nationwide, managing your own schedule and travel logistics efficiently
Attend Birmingham HQ three times per week for team meetings, project work, and escalation handling
Install, configure, and maintain end-user devices including laptops, desktops, printers, POS terminals, and network equipment
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner, minimising business disruption
Perform site surveys, cabling checks, and network infrastructure assessments at store locations
Manage and track IT assets across all sites, ensuring accurate inventory records
Liaise with third-party vendors and service providers for hardware repairs and replacements
Document all incidents, resolutions, and installations clearly in the ITSM ticketing system
Support store openings, relocations, and refurbishments from an IT perspective
Escalate complex issues to 3rd line support or specialist teams as appropriate
Ensure all IT activities are carried out in line with company security policies and UK GDPR / Data Protection Act 2018 requirements

Minimum 2–3 years' experience in an IT support or field engineer role
Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory
Hands-on experience with networking fundamentals: TCP/IP, DHCP, DNS, VPN, Wi-Fi troubleshooting
Experience setting up and supporting POS systems, printers, and retail IT hardware (advantageous)
Ability to diagnose and resolve issues independently and under pressure
Excellent organisational skills with the ability to manage multiple site visits and priorities
Strong communication skills — able to explain technical issues clearly to non-technical staff
Valid UK driving licence — a company vehicle or car allowance will be provided
Willingness and ability to travel extensively across the UK, with occasional overnight stays

IT Support Field Engineer

Key skills