Deputy Manager – Delivery, Web Content

Role Overview

• Lead cross-functional teams through structured triage and incident remediation during critical live-site issues; implement lasting fixes to prevent recurrence and protect platform uptime.
• Spearhead execution of strategic roadmaps and new design program integrations across the Ford EU Digital platform, partnering with IT, Agency, and Business leadership to deliver committed milestones.
• Own market and business-owner governance to align priorities, manage dependencies, and close delivery blockers across markets, central teams, and agencies.
• Re-engineer pricing and market campaign workflows (including pricelist implementation) to reduce turnaround time and improve delivery reliability.
• Establish and run central governance for WLTP attribute mapping in GPRS and PRG wireframes, ensuring accurate display of emissions and technical data across the digital ecosystem.
• Ensure Model Year changeover readiness by maintaining complete availability of Emission, Dimension, and Weight & Load data across all Nameplates and unique vehicle programs.
• Align cycle refreshes for JV vehicle programs by proactively managing product specification readiness, timing, and stakeholder dependencies.
• Oversee vehicles launch digital assets end-to-end (delivery and controls), coordinating with Oliver and conducting configuration-matrix audits in JIRA to ensure correct content/images in customer experience.
• Build and sustain a high-performing team through talent acquisition and onboarding that prioritizes excellence, cultural alignment, and technical readiness.

Requirements

• Master’s degree (e.g., MBA, PGDM, MSBA) or an equivalent advanced degree.
• 8-10 Yrs of total experience in business operations management
• 3+ years of experience with leading and coaching team leaders (directly or indirectly) by demonstrating standard methodologies in market engagement, program management & communication
• Candidate should have managed small-to-medium-sized teams
• Demonstrated leadership in managing significant projects and programs, overseeing cross-functional teams to ensure successful, timely, and delivery of business solutions.
• Ability to develop and execute roadmaps, manage market relationships, build partnerships, and proactively mitigate risks to enhance operational excellence and system integrity.
• Exceptional communication, negotiation, and interpersonal skills to influence stakeholders at all levels and foster team alignment.
• Strong analytical and data-driven problem-solving skills, utilizing business intelligence (BI) tools for strategic insights.
• Deep understanding and practical application of various business operation and process management methodologies (e.g., Business Process Management/Reengineering, Theory of Constraints).
• PMP, Agile (CSM, SAFe), or other relevant delivery management certifications are highly desirable.

Tech Stack

• PMP

Benefits

• Professional development opportunities