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Manager, Clinical Customer Success at ICU Medical | JobVerse
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Manager, Clinical Customer Success
ICU Medical
Remote
Website
LinkedIn
Manager, Clinical Customer Success
Connecticut, United States of America
Full Time
1 hour ago
No H1B
Apply Now
Key skills
Tableau
Analytics
CRM
Leadership
Communication
Customer Success
Account Management
About this role
Role Overview
Lead, mentor, and develop the Clinical Customer Success Nurse Consultant (CSNC) team.
Establish team goals, performance expectations, and development plans.
Provide coaching and professional growth opportunities.
Oversee post-implementation customer success activities.
Ensure smooth transition from implementation to customer success.
Build executive-level customer relationships.
Monitor customer health metrics and implement mitigation strategies.
Develop customer success strategy for clinical infusion products.
Standardize processes and best practices.
Create and track KPIs for outcomes and team performance.
Lead cross-functional initiatives to enhance customer experience.
Oversee analysis of infusion data and utilization metrics.
Translate insights into actionable recommendations.
Support strategic account planning.
Lead development of post-implementation customer-facing tools and materials.
Ensure accurate documentation in CRM/business systems.
Maintain expert-level knowledge of products and clinical workflows.
Requirements
Must be at least 18 years of age
Bachelor of Science in Nursing (BSN) required, Advanced degree (MSN or MBA) preferred.
5+ years acute care clinical experience required.
5+ years of clinical leadership experience required.
3–5 years in customer success, clinical support/education, account management, or medical device roles preferred.
Valid, unrestricted nursing license.
Valid, unrestricted driver’s license.
Experience with data analytics and enterprise electronic health systems preferred.
Experience with Tableau preferred.
Strong clinical background and customer engagement skills.
Excellent communication and leadership abilities.
Highly organized and detail oriented.
Proficiency in Microsoft Office tools.
Tech Stack
Tableau
Benefits
This job operates in a professional office environment and routinely uses standard office equipment.
Typically requires travel 20-50% of the time.
Apply Now
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