Lead, mentor, and develop the Clinical Customer Success Nurse Consultant (CSNC) team.
Establish team goals, performance expectations, and development plans.
Provide coaching and professional growth opportunities.
Oversee post-implementation customer success activities.
Ensure smooth transition from implementation to customer success.
Build executive-level customer relationships.
Monitor customer health metrics and implement mitigation strategies.
Develop customer success strategy for clinical infusion products.
Standardize processes and best practices.
Create and track KPIs for outcomes and team performance.
Lead cross-functional initiatives to enhance customer experience.
Oversee analysis of infusion data and utilization metrics.
Translate insights into actionable recommendations.
Support strategic account planning.
Lead development of post-implementation customer-facing tools and materials.
Ensure accurate documentation in CRM/business systems.
Maintain expert-level knowledge of products and clinical workflows.

Must be at least 18 years of age
Bachelor of Science in Nursing (BSN) required, Advanced degree (MSN or MBA) preferred.
5+ years acute care clinical experience required.
5+ years of clinical leadership experience required.
3–5 years in customer success, clinical support/education, account management, or medical device roles preferred.
Valid, unrestricted nursing license.
Valid, unrestricted driver’s license.
Experience with data analytics and enterprise electronic health systems preferred.
Experience with Tableau preferred.
Strong clinical background and customer engagement skills.
Excellent communication and leadership abilities.
Highly organized and detail oriented.
Proficiency in Microsoft Office tools.

This job operates in a professional office environment and routinely uses standard office equipment.
Typically requires travel 20-50% of the time.

Manager, Clinical Customer Success

Key skills