Support customer relationships to retain revenue and to grow the monthly recurring revenue.
Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports.
Help drive product adoption with the customer and ensure quick time to value.
Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.
Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.

1-2 years of account management experience within a success software-oriented business.
Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.
Proven track record of being proactive, success oriented, analytics focused and predictive.
Demonstrate true passion for customers and their success.
Demonstrate organizational and project management skills.
Exemplary written and verbal communication skills.
Demonstrate facilitation and decision-making skills.
Strong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve them.
Possess the ability to find solutions for customers that match the technology offerings within the business.
Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
A desire to work within a high performing, self-directed team.

Customer Success Specialist

Key skills