IT Operations Manager

Role Overview

• Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
• Monitor overall performance of services and following up if service delivery is not meeting expectations
• Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
• Hire, train, lead, motivate, develop and manage the performance of direct reports
• Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future
• Create demands, SoWs and complete necessary project documentation/internal forecasting activities

Requirements

• Knowledge management and reporting experience
• Experience managing SLAs, KPIs, and performance metrics
• Must be authorized to work in the United States

Benefits

• Competitive compensation plans
• Attractive mix of benefit plans