Establish and maintain strong relationships with key stakeholders within CDW and clients
Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support
Mentor a team of sales professionals, pre-sales services consultants and project managers
Collaborate with clients and pre-sales to design tailored service solutions that meet their specific needs and objectives
Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction
Proactively identify potential risks associated with service delivery and develop mitigation strategies
Identify opportunities for upselling and cross-selling additional services within existing accounts

Bachelor’s degree or equivalent experience
7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements
11 years of consultative professional services sales and delivery experience
Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains
Demonstrated experience leading advanced and complex technology projects in support of business initiatives
Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients
Ability to engage in difficult conversations with pre-sales, project teams and clients
Develop longer-range project plans and schedules to complete complex projects or new solution/product development
Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred
PMP and Sales Accreditations preferred
Consulting experience with Fortune 500 clients preferred
Strong interpersonal and communication skills
Ability to manage multiple priorities and deliver results in a fast-paced environment
Strategic thinking and problem-solving abilities
Willingness to travel up to 25% or as needed.

Professional Services Manager

Key skills