Business Operations Liaison

Role Overview

• Develop and maintain a service-area vision and multi-quarter roadmap tied to organizational strategy.
• Understand upstream and downstream impacts, including related systems, data flows, and other service areas.
• Partner with our internal clients and leadership to identify major initiatives, future-state recommendations, and improvement opportunities.
• Facilitate planning sessions: aligning needs, priorities, and pain points across departments.
• Serve as the primary intake channel for ideas, enhancement requests, and issues related to the service area.
• Distinguish operational fixes from strategic initiatives and appropriately route them.
• Facilitate discovery efforts: interviewing SMEs, mapping current-state and future-state processes, and gathering requirements.
• Create clear documentation — business requirements, user stories, acceptance criteria, and workflows — similar to a BA role.
• Identify opportunities for automation, AI integration, simplification, or modernization inside the service area.
• Own and prioritize the service-area backlog (process improvements, system updates, reporting needs, policy changes, etc.).
• Translate service-area goals into actionable user stories for PM, IT, or data governance teams.
• Ensure initiative readiness for project teams: clarified, validated, and aligned with the strategic roadmap.
• Participate in governance, representing the service area in decision-making.
• Ensure alignment on impacts, dependencies, and technical feasibility.
• Communicate progress, risks, and blockers clearly and consistently to leaders and stakeholders.

Requirements

• Minimum of 3 years’ experience in PMO, product, business analysis, consulting, operations, process improvement, or a similar role.
• Experience working in or with internal service areas (billing, legal, onboarding, operations, HR, finance, etc.).
• Familiarity with enterprise systems (Workday, CRM, ERP, ticketing systems, etc.).
• Demonstrated history of cross-functional influence and end-to-end ownership.

Tech Stack

• ERP

Benefits

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays