Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Corporate Employees, Leisure Travel Clients and Members
Determine client needs based on individual consultation
Emphasizes preferred vendors as appropriate
Cross sell membership to align with the ACG Connected Member Vision
Consummate sales by making necessary travel arrangements
Advise Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares
Receive, investigate, and provide timely resolution to travel problems and issues
Plan and book Western Hemisphere and European international airline reservations
Plan and book complex international and domestic itineraries, hotel, car and rail reservations
Meet or exceed established performance, production and quality standards
Learn and use a variety of travel related information including geography and travel resource material
Work independently with minimal supervision
Arrange travel itineraries for small groups
Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars

High school diploma or equivalent
Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions
Car, Hotel and Insurance knowledge
Tourism nomenclature
North American geographical relationships
Worldwide reference sources
Perform basic mathematical skills including percentages
Communicate effectively in the work environment and with the public
Plan and organize with an attention to detail and accuracy throughout the selling/servicing process
Work in a team environment to promote member/customer satisfaction
Knowledgeable about passport and visa requirements for international travelers
Knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations

Corporate and Leisure Travel Consultant

Key skills