Help create seamless digital experiences for our customers
Build advocacy and advance the practice of Service Design across the Group
Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope
Shape critical initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services
Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed
Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions
Support the research and document current and future state services

A minimum 5 years experience within Service Design
Any experience of Agentic AI would be beneficial
Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement
Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate
Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities
Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non
technical audiences and will have experience in research and design thinking methods

Service Designer – Agentic AI

Key skills