Business Product Lead – Vehicle Off Road Systems

Role Overview

• Work closely with After Sales/Service IT team to Design & Develop Digital platform/application for improving vehicle uptime.
• Gather& visualize the needs of various stakeholders and design the workflow to cater user needs.
• Should have broader understanding of After Sales/Service Operations, its systems, and applications which help to enhance vehicle up time /reduction of Vehicle downtime.
• Customize the platform to suit specific market needs and requirements by coordinating with Market leads
• Develop MIS & Analytics capability with platform caters the need of all users.
• Perform Platform testing in QA and give vital feedback to address the gaps if any for its correction before launch.
• Co-ordinate with Market Lead to perform UAT and provide sign-off to IT Team.
• Coordinate with Market SPOCs/cross-functional team/Buyer to release PO for integrations with DMSs.
• Develop user guides/Playbook for user’s ready reference/self-learning.
• Flag bearer of business team to upkeep project Go-live timelines.
• Open mind to find solutions within constrained environment.
• Provide product usage training to Market Lead and Internal Teams
• Support Market leads to facilitating training to Dealership users
• Gather user feedback and coordinate IT team to enhance the platform
• Business POC to Market to extend support to address defects (if any) by coordinating with Prod. support team.
• Set up Governance structure to upkeep and enhance platform to cater business needs arise from time to time.
• Monitor and report platform usage/adoption against set objectives and KPIs
• Gather Best Practices of Platform usage and share across Ford markets as required
• Act as a Value adding Partner (not mere consultants) of FCSD team of markets/ Sr. Leadership team to make strategic decisions.

Requirements

• A minimum of 4 Years of OEM (Passenger Car) Service operations experience in Automobile and Aftersales 2 years in Regional Senior Operations level (e.g. Area / Territory Manager/Regional Manager)
• 4 Years experience of launching After-Sales Product of Service (Such as, Extended warranty/ Insurance/Value Added Service/Convenience initiative/demand creation, etc.)
• In-depth knowledge of Service processes which influence Consumer Experience
• Excellent Project, Time Management.
• Outstanding communication and interpersonal skills to work with international markets.
• Solutions Providing mindset within the constrained environment.
• Go Getter/Self Motivated
• Up to date knowledge on the latest technologies impacting Consumer Experience
• Willingness to Travel (when needed) for onsite consultancy

Tech Stack

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