Partner Success Engineer

Role Overview

• Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
• Onboard new partners: Guide new partners through the onboarding process, ensuring a smooth transition and understanding of our platform.
• Act as a liaison: Work closely with our sales, product and engineering teams to relay customer feedback, issues, and suggestions for continuous improvement.
• Monitor and improve: Track partners satisfaction metrics and work proactively to improve the overall customer experience.
• Troubleshoot technical problems: Diagnose and solve complex technical issues, leveraging your knowledge of cloud services and infrastructure.
• Document solutions: Maintain clear and accurate documentation of support cases, solutions, and best practices.
• Educate and empower: Conduct training sessions, webinars, and provide resources to help partners maximize the value of our services.

Requirements

• 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector.
• Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently.
• Communication: Excellent verbal and written communication skills in Portuguese, with the ability to explain technical concepts even to non-technical audiences.
• Customer-focused: A passion for helping partners and ensuring their success with our platform.
• Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly.
• Team player: Collaborative mindset with the ability to work cross-functionally within the company.
• Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required.
• Technical skills :Strong understanding of cloud computing, networking, and virtual infrastructure. Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus. Proficiency with Windows Server environments (2012-2025) and its main services. Microsoft Certifications (MCP, MCSE or equivalent) is a must . Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus . Experience working with Jira/Confluence is a clear asset. Experience with Hypervisors: VMWare, Hyper-V, etc. Knowledge of LAN/WAN, VPNs, and network security best practices. Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are also needed. Experience working with monitoring systems, such as Zabbix, is highly rated.

Tech Stack

• AWS
• Azure
• Cloud
• Linux
• VMware

Benefits

• December 24th and 31st off
• Your birthday off — because we believe your day should be yours.
• Competitive Salary
• Continuous Learning
• Private Health Insurance
• Informal Events