Senior CRM Consultant, Hubspot Specialist

Role Overview

• Lead discovery workshops; document requirements and secure solution blueprint sign-off.
• Support the sales team in scoping SOWs before deals are closed
• Define and document scalable multi-hub solution architecture plans; ensure they’re configured, approved, and delivered accurately
• Join weekly status calls, manage stakeholder expectations and handle scope changes
• Collaborate with Solution Architects to plan integration and migration processes, including data transformation and data mapping processes
• Develop comprehensive SIT/UAT test plans and delivery robust testing phases to ensure solution accuracy
• Collaborate with Project Managers to keep delivery on track, within budget, and on scope
• Coach Juniors on documentation, storytelling and best-practice configuration
• Work closely with HubSpot specialists to QC and test implementations against solution blueprints
• Translate complex business requirements into efficient and scalable CRM solutions for large/complex customer cases.
• Advise on solutions across the full customer lifecycle: lead generation, nurturing, sales enablement/RevOps, service and customer success
• Educate senior client stakeholders on CRM practices that support adoption within their business, drive automation efficiency, and maintain data quality
• Proactively drive expansion opportunities
• spotting scope improvements alongside PM and Solution Architects. Document and present these recommendations in an optimistic and forward-thinking way to clients
• Consistently tie delivered solution back to project objectives on go-live calls and in hyper-care periods.
• Support client adoption in training sessions and toward consulting team handover
• Stay current on HubSpot platform/CRM developments and industry best practices to advise clients on the latest solutions and integrate these into your design
• Coach 2–3 CRM consultants or HubSpot Specialists; set goals and provide regular, ego-free feedback
• Facilitate CRM retrospectives; turn team learnings into playbooks and reusable best practices
• Represent and live Avidly's Cultural values internally and externally
• Act as primary escalation point for CRM delivery risks and enterprise client issues. Solve issues directly and report learnings to management
• Publish a minimum of 2 best-practice CRM playbooks/thought leadership pieces per year; run peer-led sharing sessions
• Facilitate team learning initiatives and unblock delivery challenges through structured collaboration
• Represent CRM onboarding in cross-team projects
• collaborating with Consulting and Web & App teams
• Turn at-risk workstreams into delivery wins through proactive scoping and solutioning
• Use AI tools to enhance planning, QA, and documentation workflows
• Apply AI insights to improve onboarding timelines and depth of solution
• Champion adoption across the onboarding team; align usage to KPIs and individual growth goals. Demonstrate a hunger to learn more about AI tools and workflows

Requirements

• You have at least 5 years of hands-on experience with HubSpot and have experience with Sales, Marketing, Service and Operations Hub
• You have a solution-oriented, hands-on mentality when working with CRM systems and in particular with HubSpot
• You're motivated by solving complex RevOps challenges and confident working directly with senior stakeholders to document and redesign business processes
• You thrive to think about technically complex and demanding topics and deliver systematic, independent work to a high quality
• In addition to being a quick learner, you have the ability to see the big picture and use your own initiative.
• You are analytically inclined, and keen to ask questions to clarify your understanding.
• Exceptional communication skills, fluent in English, (Norwegian, Swedish and German depending on location are a big plus).

Benefits

• Generous vacation package based on your Location
• Apple Work Equipment
• Fully flexible working models in regards to hours & location
• Free Mental Health Care classes & 1:1s
• Support for workation models
• work whilst you travel.
• Regular team events and get togethers.
• Dedicated team travel budgets.
• Clear career paths and development plans
• JobBike
• Regular trainings on & offsite
• Company pension scheme allowance based on your location