Embrace remote leadership: You lead your team confidently and empathetically from a distance, ensuring smooth operations and a positive team atmosphere.
Operational management: You plan, prioritize and organize work in a two-shift operation efficiently, with attention to workload and quality.
KPI management: You regularly analyze service KPIs such as availability, handling times and resolution rate.
Coaching & feedback: You conduct one-on-one meetings and promote your team's professional and personal development.
Collaboration & exchange: You work closely with other team leads.
Knowledge management & training: You actively maintain our internal knowledge base and help design and deliver training.
Ensure quality: You also work operationally in customer service and identify opportunities for improvement.

Several years of experience in customer service and at least 1 year of leadership experience in a similar role.
Exceptional service and customer satisfaction are a given for you.
Strong self-organization, prioritization skills and resilience, even when handling multiple concurrent topics.
You can motivate and structure work while keeping goals in focus — even in a predominantly remote setup.
You understand service KPIs and derive pragmatic actions from them.
Confident user of MS 365 (Outlook, Teams, Excel, SharePoint) and possess a good technical understanding.
Whether written or verbal — you communicate clearly and respectfully and have very good German language skills.

A permanent employment contract
Comprehensive, individualized onboarding in a welcoming team
Competitive, performance-based compensation
30 days of vacation per year
Training, workshops and side-by-side coaching — we support your professional development
Company bike leasing program (JobRad)
Free access to our in-house gym
Free use of our e-charging stations at the Markkleeberg site
Excellent social benefits, including an on-site subsidized canteen
Corporate benefits, including free beverages (tea, coffee, soft drinks)
Employee discounts
Modern equipment
Team and company events

Customer Service Team Lead – Onsite Phases

Key skills