Interface & Support: Professional handling of 1st & 2nd-level inquiries (technical and commercial) across all channels, including social media
Quality & Development: Proactively identify hardware and software issues and work closely with relevant departments to improve products
Training & Onboarding: Independently prepare training materials and conduct coaching sessions for new team members
Self-Service Expert: Create multimedia FAQs to enable customers to resolve issues independently
Future & Innovation: Contribute to the optimization of automation and AI-supported service processes

You have completed vocational training and have at least 3 years of relevant experience in customer service
You are tech-affine and eager to understand how everything related to renewable energy works
You are communicative, enjoy helping people and driving change, and can explain complex processes so they are understandable to everyone
You speak fluent German (C-level); additional languages are an advantage
Ideally, you have initial experience with Zendesk or similar CRM tools

You have the option to work from our brand-new offices in central Hamburg, Berlin & Munich and/or remotely
Use your technical equipment for private use outside of work
Join a fast-growing company with substantial development potential where you can build things independently and feel your impact
Operate in flat hierarchies, take on responsibility during your onboarding, and work directly with parts of management
Through your work you support the megatrend of the energy and mobility transition and make a concrete contribution to the sustainable transformation of our energy infrastructure
Stay active and take advantage of over 7,600 sports partners via the EGYM Wellpass
Whether city bike or e-bike — stay flexible and eco-friendly with our company bike leasing (JobRad)
Benefit from perks and discounts through Futurebens

Customer Care Specialist

Key skills