Serve as the technical lead for the Preclinical Polaris, supporting daily operation and optimizing workflows for the reliable production of hyperpolarized doses
Diagnose and resolve complex mechanical and software issues to ensure continuous system availability
Perform Tier 1 system maintenance and repairs, acting as the subject matter expert and collaborating with Engineering when required
Support system demonstrations in collaboration with Product Management
Develop and maintain SOPs for NMR analysis and quality control
Support validation activities and analyze system performance to ensure long-term stability and reproducibility
Ensure field activities comply with applicable regulations, safety standards, and quality requirements
Develop and deliver user training and documentation for the Preclinical Polaris
Lead technical onboarding for researchers and clinical staff, enabling effective system use in daily practice
Support Site Acceptance Testing (SAT) to ensure systems meet performance expectations at installation
Act as the voice of the field for R&D, Engineering, and Product Management
Support the evaluation and validation of new hardware and software features

A PhD or Master’s degree in Physics, Chemistry, Engineering, or a related field with significant practical experience in NMR and polarizer systems
Deep expertise in NMR spectroscopy, must be comfortable with both the theoretical framework and the practical operation of NMR hardware
Direct experience with Hyperpolarization (HP) technologies (e.g., DNP, PHIP) (Preferred)
Strong pedagogical skills for training others and a "facilitator" mindset to help users navigate complex technology
Excellent problem-solving, critical thinking, and communication skills
Proven ability to troubleshoot complex systems and manage customer relationships effectively
Willingness to travel extensively, both domestically and internationally (up to 70%)
Valid driver’s license

Attractive compensation package, including a competitive base salary and stock options
Key role in a highly advanced and fast-growing startup company
Impactful product promoting better understanding and treatment of cancer
International team, from over 30 different nationalities
Positive work environment with open communication and a collaborative mindset
Remote or Hybrid working model possible (US East Coast)
Indefinite employment contract
30 days of PTO
Flexible working hours
Health Insurance Plan, Vision and Dental
401K with a 5% employer match

Field Product Specialist – Hyperpolarization, NMR

Key skills