Manage dispute cases under FSC’s Policy for Association, including initial assessments, investigations, stakeholder engagement, communications, and decision-making processes.
Oversee FSC’s complaints mechanism, ensuring alignment with FSC’s normative framework and internationally recognized standards.
Handle General Complaints and Appeals as assigned.
Analyze dispute cases to identify systemic gaps and contribute to policy and procedural improvements.
Conduct stakeholder mapping and support inclusive, respectful engagement processes.
Manage and further develop tools for dispute handling, such as risk screening and case tracking systems.
Collaborate closely with internal experts and external partners to resolve disputes and strengthen system integrity.
Prepare clear, well-structured reports, briefings, and recommendations to support leadership decision-making.
Contribute to additional projects and initiatives within Case Management as needed.

University degree or equivalent experience in law, environmental governance, dispute resolution, human or environmental rights, international relations, or a related field.
At least 5 years of relevant professional experience.
Proven experience managing complaints and disputes, particularly related to: Forest management and conversion, Human, Indigenous, and customary rights, Workers’ rights and vulnerable groups, Illegal trade or high-risk supply chains
Strong stakeholder management skills in high-pressure or sensitive contexts.
Knowledge of the UN Guiding Principles on Business and Human Rights.
Experience designing, managing, or improving procedures and workstreams.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities with accuracy and diligence.
Project management experience and a results-oriented mindset.
Excellent written and verbal communication skills.
Fluency in English (spoken and written).
Spanish and/or French are a strong asset.

Disputes Manager

Key skills