Key skills
Communication
About this role
Role Overview
- Assist customers via chat, WhatsApp, and meetings, supporting day-to-day operations within Tivita;
- Investigate system issues and behaviors, identifying root causes before responding;
- Support customers through processes such as billing, scheduling, payouts, reporting, and financial organization;
- Work closely with the Product and Technology teams to open and track requests and issues;
- Identify patterns in recurring questions and problems and turn them into process, documentation, or product improvements;
Requirements
- Strong written and verbal communication
- Ability to organize tasks, requests, and priorities
- Comfortable with technology and quick to learn new systems
- Experience in startups, tech companies, or high-growth environments
- Ability to investigate issues and formulate hypotheses before responding
- Autonomy to research information and learn independently when needed
- Proven experience in customer support
Benefits
- ECG and periodic medical exams
- Meal or food allowance
- Medical and dental coverage
- Mental health program and well-being initiatives